Legal Information
Privacy Policy
Last Updated: February 2026
At Pride Heritage Hotel, we value your trust. This policy outlines how we handle your personal information when you visit our website or stay with us.
1. Information We Collect
We collect basic information required to secure your reservation, including your name, phone number, and email address. We do not store payment card details on our servers.
2. How We Use Your Data
- To confirm your room reservation or restaurant booking.
- To contact you regarding changes to your booking.
- To improve our hotel services based on guest feedback.
3. Data Protection
We never sell, trade, or rent your personal identification information to others. Your data is strictly used for hotel operations and legal compliance.
Terms & Conditions
Check-In & Check-Out
Early check-in and late check-out are subject to availability and may incur additional charges.
1. Booking & Cancellation
To secure a booking, a valid phone number is required. Cancellations made less than 24 hours before the check-in time may be subject to a cancellation fee equivalent to one night's stay.
2. Guest Identification
As per government regulations, all guests (including minors) must present a valid Government ID (Aadhar Card, Passport, or Driver's License) upon check-in. PAN cards are not accepted as valid ID proof.
3. Hotel Policies
- Smoking is prohibited in non-smoking rooms.
- Outside food is generally not permitted; please visit our restaurant for dining.
- The management reserves the right of admission.
- Guests are responsible for any damage caused to hotel property.